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Privacy Policy

Mavlon Technologies Private Limited ("we," "us," or "our") is committed to protecting the privacy of our users ("you" or "your") and maintaining transparency in how we handle personal information. This Privacy Policy outlines our practices for collecting, using, and securing the data provided through our software product, Mavlon. By using Mavlon, you agree to the terms outlined in this policy.


 

Scope and Purpose of Data Collection

Mavlon provides a Salesforce-Outlook integration that synchronizes data from from your Outlook inbox to Salesforce. Our product collects limited information solely to facilitate this service and to ensure seamless integration between your accounts.

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Data Collection

Website


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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Web platform

 

We collect and store only the following data necessary for Mavlon’s functionality:
 

  • User Information: Full Name, Email Address

  • Authentication Tokens: Access Token and Refresh Token from Microsoft OAuth, as well as Salesforce's Access Token and Instance URL.
     

Note: We do not store any sensitive data beyond what is essential to perform our services. No other personal information or confidential data is stored on our servers.

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Usage of collected data

We collect such Non-personal and Personal Information for the following purposes:
 

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Data Storage And Hosting

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Our product is hosted on Heroku, a trusted and secure platform owned by Salesforce, known for compliance with industry-standard security protocols. All data, including tokens and instance URLs, are stored within our secure databases hosted on Heroku.

 

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Compliance with Privacy Laws


Mavlon complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection regulations.

We have implemented technical and organisational measures to ensure a level of security appropriate to the risks associated with our data processing activities, including:
 

  • Data Minimisation: We collect and store only the data strictly required to deliver our service.

  • Access Control: Access to personal data is restricted to authorised personnel only, and they follow strict confidentiality obligations.

  • Data Security: Mavlon uses secure encryption protocols to safeguard user information and authentication tokens in transit and at rest.

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Cookie Policy


Our website uses cookies to improve user experience, enable essential functions, and analyze website usage. When visiting our website, you will see a banner that allows you to choose your cookie preferences. We use the following types of cookies:
 

  • Essential Cookies: These cookies enable core functionalities, such as security, identity verification, and network management. They are necessary for the operation of our website and cannot be disabled.

  • Marketing Cookies: These cookies track the effectiveness of advertising to deliver relevant ads and services tailored to your interests. You may choose to enable or disable these cookies based on your preferences.

  • Functional Cookies: These cookies remember choices made by users to provide a more personalised experience, such as saved settings and preferences.

  • Analytics Cookies: These cookies help us understand how visitors interact with our website, identify errors, and improve the overall performance and functionality of our website.
     

By adjusting your cookie settings, you can control how your information is used on our website. For further details about managing cookies, please refer to the settings within your browser.

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Information transfer and storage

 

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.

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Third-Party Services

 

While Mavlon integrates with Microsoft and Salesforce services, we do not share, sell, or otherwise transfer your personal information to any third-party vendors outside of these integrations. All data sharing is restricted to providing the functionalities of Mavlon and is governed by strict confidentiality agreements.

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The rights of users

 

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

 

Data breach

 

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email.

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Right to be forgotten


With Mavlon, deleting the account will permanently delete all data related to that individual. 

 

Right of access


All of the data collected by Mavlon, the product or it's website is easily accessible within the platform. If your customer (data subject) asks for any information related to his/her data (under GDPR), write to us at atishay@mavlontechnologies.co

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Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Acceptance of this policy

 

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorised to use or access the Website and its Services.

 

Contacting Us

 

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to atishay@mavlontechnologies.co

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