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Email Logging to Salesforce: Boost Productivity

Updated: Oct 17, 2023

Email logging is not just a tool; it's a strategic advantage. It can save your job, help you exceed your quotas, and make you look like a star in front of your boss.

Lets consider a scenario

You are a sales agent, incharge of bringing critical chunk of revenue for the company and maintaining pipeline. You need to log critical emails to specific Opportunities, but they often get logged under the wrong record, such as an Account. Now these error though may seem minor but they can have significant consequence on you and your business.

Here's the problems that a wrong email logging to Salesforce can cause you .

1. Productivity Block

You are wasting valuable time correcting logging errors, reducing your efficiency which

could have been used in some other productive tasks.

2. Accountability

You must know explain errors to their superiors, leading to potential repercussions. Your superiors might think that you are lazy but for you it was an unpaid extra admin work, which you didn't signed up for.

3. Pipeline Inaccuracy

Incorrect updates in Salesforce can result in inaccurate pipeline forecasting, impacting strategic decisions and future forecasting.

Now think again, though the issue looked extremely minor and inconsequential but if this happened persistently it may snowball into something big, leading you to face above mentioned problems.

That's where having a dedicated software to take care of email logging to Salesforce become a necessity.

But why there is a need to log email to Salesforce in the first place?

That's the most important question one should ask first. So lets discuss the reasons.

1. Historical Reference

Email logging provides a historical record of all email exchanges, ensuring that you have a comprehensive trail of communication at your fingertips.

This historical reference is invaluable for resolving disputes, recalling past conversations, and maintaining a detailed account of your interactions with clients, partners, or team members.

2. Data Accuracy

Accurate data is the backbone of informed decision-making. Email logging ensures that every email is captured and attributed to the right contact or opportunity, minimizing the risk of data entry errors that can undermine the integrity of your records.

3. Strategic Insights

A well-organized email log provides a treasure trove of insights. It helps you identify patterns, preferences, and trends among your clients or target audience, enabling you to tailor your communication and marketing strategies effectively.

5. Compliance and Accountability

In certain industries, email logging is essential for compliance with regulations and legal requirements. It also fosters accountability within your organization, as team members are aware that their email communications are documented.

6. Efficient Collaboration:

When multiple team members are involved in a project or client relationship, email logging ensures that everyone is on the same page. It eliminates the confusion of searching through inboxes for relevant emails and allows for seamless collaboration.

Manual vs. Automatic Email Logging in Salesforce

Here we will discuss two main methods of email logging .

Manual Email Logging

What is manual email logging in Salesforce?

Manual email logging in Salesforce refers to the traditional method where users take the initiative to manually select and log emails into specific records within the Salesforce platform. This process allows for a high degree of control and customization, as users can decide which emails to log and precisely associate them with the relevant records in Salesforce, such as leads, contacts, opportunities, or accounts.

How does it work?

When using manual email logging, Salesforce provides various products and add-ins that facilitate the process. These products include tools like EAC (Einstein Activity Capture ), Salesforce for Outlook, or other third-party add-ins. Here's a breakdown of how manual email logging typically works:

1. Email Selection:

Users begin by accessing their email client or platform and selecting the specific emails they want to log into Salesforce.

2. Association with Records:

After selecting the emails, users must manually associate them with the appropriate records in Salesforce. This can involve linking emails to specific contacts, leads, opportunities, or other related entities within the CRM.

3. Data Entry:

Users may need to manually input additional information or context related to the logged emails, such as notes, tags, or descriptions.

Automatic Email Logging

What is automatic email logging in Salesforce?

Automatic email logging is a revolutionary feature that eliminates the need for manual email tracking and data entry. With automatic email logging, emails are logged into Salesforce automatically as soon as they land in a user's inbox, without requiring any manual intervention from sales agents.

This automated process offers numerous advantages, including time savings, error reduction, and the assurance that every email interaction is recorded.

How does it work?

The functionality of automatic email logging in Salesforce is driven by predefined rules and configurations set by the user or Salesforce administrator. Here's a closer look at how automatic email logging typically operates:

1. Rule-Based Logging: Users or administrators establish rules that define the criteria for which emails should be logged automatically. These rules can be based on sender email addresses, subject lines, keywords, or other parameters.

2. Inbound and Outbound Logging: Automatic email logging covers both inbound and outbound emails, ensuring that all relevant email interactions are captured. This is particularly valuable for tracking communication with leads, clients, and partners.

3. Seamless Integration: Salesforce seamlessly integrates with the user's email client or server, allowing for real-time monitoring of incoming and outgoing emails.

4. Data Accuracy: Since emails are logged automatically, the process is highly accurate and reduces the risk of data entry errors. This accuracy contributes to more reliable reporting and forecasting within Salesforce.

5. Time Savings : Sales agents can focus their time and energy on engaging with clients and prospects rather than spending valuable hours on manual email tracking and data entry.

In summary, automatic email logging in Salesforce is a transformative feature that enhances productivity, minimizes errors, and ensures that no email interaction goes undocumented.

It operates based on predefined rules and configurations, making it a valuable asset for sales teams seeking to streamline their workflows and optimize their CRM processes. Automatic email logging is a game-changer for organizations aiming to maximize the benefits of Salesforce while minimizing the administrative burden on their sales agents.


In conclusion, email logging in Salesforce is a critical component of effective customer relationship management. By embracing automatic email logging, you can enhance productivity, reduce errors, and gain valuable insights into your sales campaigns. It's a win-win for sales agents and sales leaders alike. So, don't wait—start automating your email logging process in Salesforce today and watch your efficiency and success soar.

Interested in Mavlon? Request a demo here.

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